18 Months in a Call Centre: The Reality of Life in Customer Service

AO Thatcham Contact Centre
An actual image of the call centre I worked in and some of my previous colleagues 

Working in a call centre is not easy. It's repetitive, boring and challenging all at the same time. Customers can be demanding and difficult to deal with, and on top of that you're under pressure to meet copious amounts of targets. In this blog post, I'm going to share my experience of working in a call centre for 18 months. I'll talk about the good and the bad, and explain why it's not an easy job to do. If you're thinking of working in a call centre, or you're currently doing so, then this post is for you!

The types of people you'll meet in a call centre

When you work in a call centre, you'll meet all sorts of people. Some customers will be polite and friendly, while others can be demanding and difficult to deal with. You'll also meet other members of staff, including team leaders and managers. Colleagues can be great to work with, but it's important to remember that the environment can be stressful, so don't take things too personally.

The things you'll hear on the phone

Call centres can be noisy places, and this is because you'll often hear people shouting into the phone. This happens because some customers take their anger and frustration out on the person they're speaking to. It's not easy to deal with this kind of abuse, but it's something that you have to learn to cope with.

How to stay sane during your shift

Working in a call centre can be stressful, so it's important to find ways to relax and de-stress. This might include listening to music, reading a book or taking a walk outside. It's also important to take regular breaks, especially if you're feeling overwhelmed. Breaks are a great opportunity to eat some food or keep hydrated.

What happens when you quit or get fired

When you quit or get fired from a call centre, it can be difficult to find another job. This is because call centres are seen as difficult environments to work in, and many employers don't want to hire people who have experience of working in one. If you're thinking about quitting or getting fired, then it's important to think about the consequences this might have on your future career.

The benefits of working in a call centre

Despite the challenges, there are some benefits to working in a call centre. These include the opportunity to learn new skills, and the chance to develop your communication and problem-solving skills. You might also find that you make some great friends while you're working here!

How to make the most of your time there

If you're currently working in a call centre, or you're thinking of doing so, then there are some things that you can do to make the most of your time there. These include:

- Trying to stay positive, even when it's tough

- Taking regular breaks

- Staying hydrated

So, have you ever worked in a call centre? I’ll be honest with you, it can be tough. Depending on your role, you could be dealing with customer service or sales inquiries all day long. And while every job has its challenges, call centres pose some unique obstacles that can make for difficult days. But despite the occasional rough patch, I have to say that I enjoyed my time working in a call centre. The people I worked with were great and it was really convenient being able to work from home. Thanks for joining me on this journey down memory lane- let me know if you have any similar experiences working in a contact centre!

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